Hi Louis.
Thank you for sharing your feedback on the DonJoy Iceman Shoulder Pad.
We’re sorry to hear that you found it difficult to achieve the coverage and fit you were hoping for. For best results, we recommend following the sizing chart and fitting instructions listed on the product page, which can help ensure a proper, secure fit and optimal cold therapy.
We didn’t receive any communication from you regarding these concerns, but our team is always happy to provide guidance or troubleshooting to help you get the most out of your system.