Exchange Request

Thanks — your exchange request was sent. If it qualifies, we'll email you an RA# and return instructions.

All cold therapy sales are final. If you ordered the wrong size, side or pad, you may exchange it as long as it's new and unused, and pads are still in their sealed bag.

1. We review your request.
2. If it qualifies, we email you an RA# and return instructions.
3. Don't send anything back without an RA#.

There's no restocking fee. A return shipping fee applies if you ask us to send a return label. Have a problem with a machine instead? Use our Warranty Claim form. See our Return & Refund Policy.