I ordered a large sterile insert for a Breg PolarCare unit. I had one from another company and loved it, but they were back ordered. OrthoBracing had one and sent it out quickly. Unfortunately, the adhesive on the sterile insert was almost non-existent. I could still use the insert but had to place it "just so" to make it work. I contacted OrthoBracing about the problem. They offered return/replace and sent me a link. Unfortunately, the link clearly spelled out that a) sterile products can't be returned, b) opened products can't be returned, and c) all returns must be in original packaging. Since my product was sterile, had been opened, and I no longer had the original packaging, it seemed pretty clear it didn't qualify for replacement. While the lack of adhesive is a Breg issue and not OrthoBracing issue, I do think there should be some way to handle inferior products such as this insert, since I paid $45 (cost plus tax and shipping) and got very little use out of it. Having said all of that, I liked using the sterile insert with the PolarCare knee wrap and OrthoBracing shipping and communication was very good.
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